1. Setting up
adns.us:
adns.us has made setting up your
computer easy with our auto-config
utility. If you already have an account
with us,
click here
to start the configuration. Otherwise,
click here
to begin the signup process.
2.Error 691 user/pass is wrong:
Check
username/password for spaces before or
after. Make sure to include @adns.us
after your username. Our server is case
sensitive, so please remember to double
check that upper and lower case letters
are correctly typed. If your account is
not active, you may receive this error
message.
3.INVALID
USERNAME:
Login for Dialup / Web mail =
please include @adns.us after your
username.
Login for email clients = please
exclude @adns.us from your username.
4.Error 678 no
answer:
Please check your
Access Number. Are you dialing an area
code or do you only have seven digit
dialing? Do you need to dial ?9? , to
get an outside line? This is usually a
line or number error.
- Make sure the phone line is connected
in the 'Line' port on the modem
- Make sure there is nothing that could
be blocking or distracting the signal:
line splitters, fax machines, surge
protectors
- Reboot machine to ensure that no
other programs/software are trying to
use the modem
- Lower FIFO Buffers/Max speed in modem
settings (refer to Dial-up & Check
Settings above for your Operating
System)
If none of the above solutions help,
you may be required to do the following.
However, we recommend a professional
assist you with this procedure. You may
need to reinstall your modem or its
driver. It is also possible that this
could be an issue with the local
telephone company, you can test this by
dialing on your handset to see if you
hear modem tones.
5.EMAIL: Outlook Express,
Eudora, Outlook, Incredimail and all all
other like third party software.
incoming mail
server is a POP3 server
Incoming: mail.adns.us
Outgoing: mail.adns.us
Account name: username (e-mail address,
case sensitive)
Password: *****
[ ] Log on using Secure Password
Authentication (should NOT be checked)
[x] My server requires authentication
(should be checked)
6. DISCONNECTS ASSOCIATED WITH
EMAIL (Common Issue):
Open outlook,
go to TOOLS>OPTIONS>CONNECTION TAB
[x] Ask before switching dial up
connection (should be checked)
[ ] Hang up after sending/receiving
(should NOT be checked)
Click APPLY, then OK, then close
outlook and it should work.
7. Exceeded Message Quota:
If you are
receiving a message stating that you
have exceeded your mail quota; please
login to
adns.us web mail
to remove
any unwanted items. Make sure to check
under FOLDERS for discarded mail in
"deleted items" as this also counts
towards the quota.
F.A.Q. About dial up
Is your dialup service unlimited or is there so many hours you have a month?
Unlimited nation wide internet access with local numbers all over the USA, Canada, and Puerto Rico
Also if I choose the 6 month service and I wanted to cancel for some reason before the 6 months was up, would I get my money back?
We will charge you for the monthly rate for the time you used and send you back the difference in the form of a check.
Same goes for the year subscription.
Is there any hidden charges for technical support, if I need that service?
No hidden charges ever! We are very transparent and honest :) If you need anything at all just call me directly
@ 1-954-723-0619 or you can call our call center toll free at 1-877-774-2492 and they will either answer your
question or send me an email and I will call you right back.
I am getting error about user name and
password.
This means either
you have not kept your account payment
current and are now suspended or you did
not enter @adns.us after your user name
or you forgot your password :)
6X faster software?
Once
you download this you will open it like
any other program and after that it will
open automatically every time you
connect.
Do your IP addresses change every time I connect?
Yes, Every time you
connect you are using a new IP address to connect.
Is your dialup service
unlimited or is there so many hours you have a month?
Unlimited nation wide internet access with local
numbers all over the USA, Canada, and Puerto Rico
Also if I choose the 6 month or
1 year of service and I wanted to cancel for some reason before
the time was up, would I get my money back?
We will charge you for the monthly to month rate for the time you
used and send you back the difference in the form
of a check.
We have an email
list of about 750,000 and would like to send out a regular
newsletter, maybe monthly. Is this something that can be handled
through your service?
Please do not do that on my server using your @adns.us email
directly. To do this you will need to sign up for this service:
http://reseller.constantcontact.com/index.jsp?pn=richwaytech
They will handle your spam reports and subscription and will give
you choice of great templates
If you notice that our service is giving
you a 691 remote computer does not respond error with your vista
machine please call us at
1-954-723-0619 and we will switch you to our other upstream
provider that is compatible with your Vista machine. or email me
directly
at
rich@adns.us
and i will call you right back and set it up for you. Only the
phone number will change your user name and password and all
other setting will stay the same.
I just moved
do I need to call
you to relocate?
No, You can connect to our
service from any where, cell phone, hotel, motel there is no need
to call except to update your billing information.
( no 1 question) If I buy the 6
month sub and I like your servce..
can I buy another 6 months at the 6
month price and keep my Email
address ( not have to use a new
email address when renewing my
service ? )
yes we will continue to renew your
subscription for as long as you do not
say other wise
(no 2 question) The form say's to
use "first name and first letter of
last name" but can I put in a couple
extra charactures ?" my name is so
common. Normally I'd put in
something like this "jjones2sky@
XXXX " may I do that ?
You can make up any name you like.
That is written that way to make sure
the user name is available because of
same you say about common names.
it is less common to have same last name
initial
you are welcome to create any user name
you like
(no 3 question) Do I get standard
speed 64k modems to connect to..
correct ? What are the typical
average bps download rates ? I'm
currently with Earthlink and they
have me connected to a soda straw
with only about 9kbs download
speeds. I can't even listen to live
audio which I do on rare occasions.
with this service you are at 56kb
because you are using a phone line.
we also offer 6XL which is equivalent to
336k but not for downloads and uploads
as you are limited to 56 k on upload and
download because of the size of the wire
that makes up phone line.
Instant Messenger Help
You can use any instant messenger
service you choose. The are all free.
You do NOT have to subscribe to AOL to
use AIM. Download the one you want and
follow the installation instructions and
you'll be IM'ing in no time! Click on
the icon below to download:
Unable to
send mail
Our servers require authentication when
sending mail. If you are not sending
authentication, you will get a relay
denied error, this server is not
configured to send mail for....
To fix, open Outlook or Outlook Express,
Click on Tools>Accounts>Mail Tab>Double
click on Cheapdialup mail account. On
the 'Servers' tab, click the box, My
Server Requires Authentication. Click
Apply>OK, then close Outlook Express and
restart program.
Help -
Unable to send mail
Our servers require authentication when
sending mail. If you are not sending
authentication, you will get a relay
denied error, this server is not
configured to send mail for....
To fix, open Outlook or Outlook Express,
Click on Tools>Accounts>Mail Tab>Double
click on Cheapdialup mail account. On
the 'Servers' tab, click the box, My
Server Requires Authentication. Click
Apply>OK, then close Outlook Express and
restart program.
Help
- Unable to get into Web Mail
Problem 1 - Invalid Logon error
Make sure you are using
your entire email address as your user
name. This is the most common error.
Your password is case sensitive, make
sure you are typing in the correct
password. If unsure, contact us below.
Problem 2 - After Logging in, I am
returned back to the Login screen
Make sure you have
cookies turned on in your system. If
cookies are not turned on, you will be
returned to the login screen. To turn
cookies on:
Click>Tools>Options>Privacy>Advanced>Override
Automatic Cookie Handling>Accept Cookies
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